Frequently Asked Questions

Payments

A 50% non-refundable deposit/retainer is required to secure your appointment, with the remaining balance due NO LATER than the day of your shoot or event. Accepted payment methods include Zelle, Cash, CashApp, Apple Pay, and Tap Pay. Upon booking, you will receive a confirmation email with your invoice and details from LJGallery. If you don't receive it, please Contact us for Assistance

Turn around time

proofs photos are returned to client within 1-3 days from when they are taken clients have 48 hours to

select the photos you'd like edited. Requests for edits will be void after this timeframe. If the balance is not paid upon completion of the shoot, photos will not be released. ( Same-day turnaround: $100 fee ) During BUSY seasons like grad/prom season it may Vary. Turnaround time for edited images are between 5 - 14 business days from when the client selects images to be edited rush edits aren’t purchased (1-3 business days).

Extra edits, Graphic Edits and Video work is serviced later after initial packaged photo’s are returned.

Video work Can take up to 30 days to be returned BUT usually is Given between 10-20 business days.

Creative Shoots have no Time Limit if Free, Usually Within 1-2 Month turnaround if so.

RESCHEDULING

Rescheduling is free depending on the day. If i’m free its free, if i’m not and i have to squeeze you in there will be a $100 Fee.

What does “Edited” mean?

The photos of course looks gorgeous out of camera but I add color correction, blemish removal, stray hair removal, sky replacement if needed, etc. I DO NOT do body modifications unless paid for in the premium edits add on. PLEASE wear your correct size.

Do You Travel?

YES, FOR A FEE!

How many people can I bring to my shoot?

I recommend a total of 2-4 people for anything outside. Large groups of people tend to take the focus away from the actual pictures and we end up shooting way less than we were suppose to But it’s up to you. Bring the whole family if you want!

Inside studio shoots keep it down to 2-5 guests if not being shot please.

Refunds

A 50% non-refundable deposit/retainer is required to secure your appointment, with the remaining balance due the day of your shoot or event. Accepted payment methods include Zelle, Cash, CashApp, Apple Pay, and Tap Pay. Upon booking, you will receive a confirmation email with your invoice and details from LJxGallery. If you don't receive it, please

contact us for assistance. Edited work that has been delivered is also non-refundable due to the time, resources, and creative effort invested.

The only exception to this policy is in the case of unavoidable "Acts of God" (such as natural disasters, severe illness, or other unforeseen emergencies) that prevent the session from taking place. In such instances, we will work with you to reschedule or issue a credit at our discretion.